Maintenance of new regulations to provide "three axes" [November 5, the Ministry of Communications in line with the norms of motor vehicle maintenance business activities, maintenance of motor vehicle maintenance market, the principle of the introduction of a new "motor vehicle maintenance industry management regulations (draft for comment) (hereinafter referred to as the "opinion"), which was posted on the website of the Ministry of Communications from the date of publication to solicit public opinions. The Opinions drafted a system for guaranteeing the quality of motor vehicle maintenance and repairs in order to regulate the motor vehicle maintenance market to a greater extent. ] Maintenance Management Improvements It is understood that the current market for motor vehicle maintenance has "small, chaotic, and poor" conditions. Self-employed households and unlicensed businesses are ubiquitous. As a result, many maintenance quality disputes have arisen, and the Ministry of Transportation frequently publishes vehicle maintenance. The market rectification work plan and the introduction of the new regulations will hopefully put an end to this situation. The “Opportunation†strictly sets the access standards in five aspects. The three main points are: There must be a motor vehicle maintenance site that is suitable for its business operations. If the business site is leased, and the lease period is not less than One year; Equipment and facilities that are suitable for its business operations, equipped with equipment that meets the requirements of relevant national technical standards, and qualified; qualified technical personnel, and technically responsible personnel, quality inspection personnel, machine repairs, electrical appliances, There are special regulations for sheet metal and painting maintenance personnel, which require that the total number of technicians in each position not be less than 80%. The Interim Measures for the Administration of the Automobile Maintenance Industry promulgated by the Ministry of Communications in 1986 stipulates that “units applying for operating the automobile maintenance business shall be approved by their competent authorities, and the individual holding the residence of the sub-district office or the township government certification, and report to the local transportation authority for approval. The technical conditions for opening a business shall be subject to a technical review, a technical qualification certificate shall be issued, and an application for registration shall be submitted to the administrative department for industry and commerce with approval documents and technical qualifications. Business licenses may be obtained after business license is issued. Insufficient self-employed people also fish in troubled waters. The highlight of the establishment of the warranty period "opinion" is the establishment of a maintenance quality assurance period system. On this point, the old method has also been mentioned, but the limited content is general and there is no crucial point. The “Contract of Comments†clearly stated that “the warranty period for motor vehicle maintenance shall be calculated from the date of delivery of the repaired product. The warranty period for the repair or assembly maintenance of commercial vehicles shall be 18,000 km or 100 days for the vehicle; the quality assurance period for the secondary maintenance shall be maintained. For a car traveling 5,000 kilometers or 30 days, the quality assurance period for primary maintenance, minor repairs, and parts maintenance is 2,000 kilometers or 10 days for a car. The quality assurance period for a complete vehicle repair or assembly repair of a passenger car is 20,000 kilometers or 120 kilometers for a car. The quality assurance period of the second-grade maintenance is 6,000 kilometers or 35 days for the car; the quality guarantee period for the first-class maintenance, minor repair, and parts repair is 2000 kilometers or 10 days for the car. Not only that, the “opinion†also specifies the maintenance quality complaints: For maintenance quality complaints, during the warranty period, the contractor cannot or cannot provide the vehicle with no evidence of the inability to use the vehicle due to non-maintenance within 3 days. , The contractor is responsible for free repair. For those who have not signed a written contract with Toshio and are unable to provide true maintenance records, motor vehicle maintenance and repair operators shall assume full responsibility; outside the period of quality assurance, road transport management agencies shall actively mediate in accordance with relevant evidence. Elimination of illegal business practices The words “frequently used fake accessoriesâ€, “confused price maintenanceâ€, and “high prices for exaggerating faults†in the motor vehicle maintenance market frequently appear in various media reports. The “Contract of Comments†specifically stipulates: “For the motor vehicle maintenance complaints that have been exposed by the news media and cause social impact, the road transportation management agency in the place of occurrence shall promptly and actively intervene in the handling of motor vehicle maintenance complaintsâ€. It can be seen that the relevant departments set up by the government's new approach attach great importance to media opinion. It is understood that vehicle maintenance industry often has inside information that car repairers will use fraud tricks to deceive consumers. One of the most common fraud tricks is that, for car parts replaced, garage owners are often in front of owners. The face was thrown in a pile of waste materials, and when the owner left, the driver would immediately pick it up. After repairing the spray paint, he could sell it to other users. In this regard, the “Contract†stipulates that “motor vehicle maintenance operators should replace the accessories. , The assembly should be submitted to the repairs on its own; motor vehicle maintenance operators should identify the original parts, sub-factory parts and repair parts, and clearly price them for the user to choose.†This shows the lack of integrity and falsification of the motor vehicle Maintenance companies will exit the stage of history. (Jiang Yunhua) Regulations are about to come up with various reactions. Faced with confusion in the management of the maintenance industry, in order to regulate the industry, the Ministry of Communications has announced that the “opinion draft†will be published after public consultation and solicitation. From the "Views", we can see that this will have undocumented and unlicensed operations in the auto repair market, irregular maintenance operations, cutting corners, using counterfeit and inferior parts, confusing pricing, low quality of employees, poor service awareness, etc. The problem is expected to be solved. Maintenance companies face “reshuffle†At present, automobile maintenance companies are divided into three categories according to the provisions of national standards. One type of vehicle maintenance company is an enterprise engaged in vehicle overhaul and assembly repair production; the second type is engaged in automotive first and second level maintenance and automobile minor repairs; the third type is specialized in car body beauty, tire repair and small parts Replace the special repair or maintenance of production enterprises and self-employed. According to statistics from the Beijing Communications Commission's Repair Management Office last year, there are 5,500 car maintenance companies in Beijing, including 323 maintenance companies, 1855 maintenance companies, and 3,222 maintenance companies. The imminent introduction of new regulations in these several thousand maintenance companies will inevitably be no small shock. As a service-oriented industry, the quality of service determines the company’s life and death. In the "opinion", the quality of the fourth chapter and the quality assurance period of the fifth chapter of the maintenance company's service quality requirements have been made, they will not become a maintenance company's candid it? This reporter interviewed Sun's manager of FAW-Volkswagen 4S repair shop. "As part of the maintenance quality, in the opinion draft, the establishment of a procurement of parts registration system, we have always had such registration, because our accessories are from the original car. If there are any problems with the accessories, we will immediately notify the car manufacturer, he will investigate the subordinate manufacturers of the accessories.For the quality assurance period system, we are now implementing the quality assurance period in Beijing, and we 4S The stores have strict requirements, and some are even more stringent than regulations. For example, we have to replace the petrol pump, and its warranty period is one year, which greatly exceeds the regulations.†At the same time, Sun’s manager also talked, “after the introduction of this provision, Those 'shops on the street' will definitely have an impact." As an individual business, it will become the focus of future "cleaning objects." In response, the reporter interviewed a boss of a car maintenance and self-employed owner in Fengtai District. He said: "I have three types of maintenance on this facade. The overall quality of repairs cannot be compared with those of Class I and II companies. However, the contents of vehicle maintenance are too complex. Some companies in Class I and II will also have problems. In terms of this country’s legislation, it is fair to say that it will definitely affect us. The source of the accessories must be clearly written and the price must be written, that is, it is necessary to crack down on counterfeit goods. There is a big drop.†Consumers are still confused that the number of motor vehicles in Beijing will increase at a high rate in the next few years. It is estimated that the number of motor vehicles in Beijing will reach 4.5 million to 5 million by 2010, with car owners in the car. After sales make a contribution, it will give a new heart to car repair. For Chinese consumers, it has always played a "big head" role in car maintenance. In the interview, some users reported that driving cars frequently was always unavoidable, but the most troublesome thing was to repair factories. After repairing the car, some repair unions tell you that the car's shock absorbers have no problem at the moment, but they may go wrong at any time. For safety reasons, it is best to change it. The result was to listen to the advice of the repair shop, change a new one, and take preventive measures, which made it pragmatic. Since most consumers do not understand the maintenance technology, such as the fact that only the gasket is broken, it is often said that the clutch assembly is broken. If there is only a loose screw, there is no big problem at all, but the maintenance staff makes a mystery, the failure is very serious and so on. A small defect that could have been repaired for tens of dollars could cost customers hundreds of dollars and a day or two. After the publication of the Opinions, the average consumer believed that there was protection. A reporter’s friend had just become a car racer. Since the girls basically did not understand car technology, they were overjoyed after seeing the “opinionâ€. “With the accessories Sources and price lists, as well as the quality assurance period, should be no problem.†But some people who understand a bit feel that something is still not clear in the “opinionâ€. The reporter interviewed Mr. Li, who had just finished repairing the car, and he said: “In the “opinionâ€, the question of how to fix the working hour fee is still unclear. As a rule, the auto repair mechanic calculates the income according to the hourly fee. Therefore, when it comes to doing a lot of grinding, it becomes a source of automakers' oil and water. A car is only a minor problem. The repairman can repair the fault one or two working hours. He will think of ways to find out more from the car. Some problems, and some even intentionally destroyed some places, and then told the owner to repair here, where to make up, or find the chassis part of the screws and other loose, get the driver agreed to lie under the car to debug, do not pay attention to a The two working hours passed, and naturally the whole working hours were extended. The part of maintenance complaints was: 'For the motor vehicle maintenance complaints that have been exposed by the news media and have caused social impacts, the road transportation management agency in the place where it occurred should be timely, Actively intervene in the handling of motor vehicle maintenance complaints. 'If my maintenance complaint is not exposed, will it be slow to handle it? There was a problem during the period, or was the inspector himself check it out. If it was their responsibility and then they were my responsibility after inspection, what should I do? I think this “opinion†needs to be improved.†The new regulations are bound to Car analyst Jia Xinguang said: “Regulations are urgently needed. The relevant departments should incorporate the management of the automobile maintenance industry into the legalization and standardization track. Carry out a comprehensive clean-up and rectification of vehicle maintenance companies, and ban the qualifications of the vehicle maintenance industry. , The suspension of rectification should be ordered to suspend business for rectification, raise the threshold, so as to standardize the automotive repair market business order.†Zhou car auto repair week manager said that “Beijing maintenance companies are now implementing the Beijing local quality assurance period regulations, This requirement is more stringent than the requirements in the opinion draft.The period of the warranty period is determined by the wear of the parts.When the vehicle is generally traveling between 5,000 and 6,000 kilometers, the parts will wear out, so the warranty period is based on the wear distance. If the maintenance company’s purchases are made from parts manufacturers that have passed national approval, there will generally be no problem. The accessories for these manufacturers must be inspected by the state. This regulation will affect the second and third types of enterprises, and at the same time make the industry more standardized." Experts advise that the car must be overhauled, to find a class of plants; minor repairs can find two Plants; If you just change tires, body beauty and other minor repairs, find a professional three types of plants can be. When a car owner repairs a car, he must choose a formal repair shop and be sure to see his business license, grade, and qualifications. Beware of being deceived. In addition, before choosing the auto repair shop, do not forget to look at the certificate of its grade, including its business license and the technical examination certificate issued by the traffic control department; at the same time, the repair shop should be required to provide a list of inspection items so that the liability can be prosecuted according to the list in the future. . Links: Auto market maintenance strange status of the current variety of spare parts accessories chaos tolls auto repair has an important source of income, that is, the use of auto parts specifications, varieties, manufacturers more, the characteristics of large price gap, from the chaos charges. At present, every car on the market generally has several kinds of spare parts, including loading parts, factory parts, manufacturer-specified matching parts, market matching parts and non-matching parts. A car has tens of thousands of spare parts, and car manufacturers cannot produce everything. Therefore, there will be a large number of supporting manufacturers for their production, parts manufacturers are different, the quality will be different, the price is often several times the difference, and auto repair factory in order to make more money, spare parts shoddy, chaotic charges will not Strange. Exaggerating the fault If the fuse of the car air conditioner is pulled out and the air conditioner is stopped, the air conditioning fault is designed. In other words, as long as a fuse is installed, the air conditioner will work again. The car was opened to a repair shop. After inspection, it was revealed that the snow was missing and the sensor was broken; a spark plug was broken, and the fraudulent claim was a big problem. The asking price was 2,000 yuan. This is a typical way of deceit consumers by exaggerating faults, falsifying, and stealing posts. Procrastination time processing fee to the air conditioning fuse unplug the car to open maintenance, ask the boss how much to change the fuse? The boss said: "Check the charge is very cheap, twenty or thirty dollars." However, after the car was handed over to maintenance personnel and the car was disassembled, maintenance personnel said that the car circuit was a bit problematic and it took another two hours. The final inspection fee plus material fee will total more than 300 yuan. A fuse worth only a few dollars was burned, and the inspection fee would be $300. This charge was too far off the mark. Replace parts without repairing parts on the car. Except for parts that cannot be repaired at one time (such as “three filters†on cars), most of the other parts can be repaired. However, the automaker did not consider the dismantling of the parts and said to the owner that the parts could not be used and must be replaced. Therefore, the owners often have to spend several times to save money. For example, the transmission shaft on the Changan car sounds, and the replacement needs to spend more than 100 yuan. In fact, to buy a universal joint, as long as 20 yuan can be repaired. The parts that were replaced on the old refurbished cars are often thrown by the owner of the auto repair factory on the pile of waste materials in front of the owner, and when the owners leave, they are immediately picked up and repaired and painted and sold to other customers. In addition, parts such as batteries and tires can now be refurbished and become another source of funds for the repair shop. (Yu Yang) The automobile repair market is in urgent need of rectification. The “opinion draft†has attracted many eyeballs, and consumers’ reactions are particularly strong. A car owner told reporters that car repair is simply the pain of his skin, only hope that the introduction of relevant regulations can really bring a brand new car repair market for the majority of owners. The maintenance market is a mixed bag. "The current domestic auto repair market is an information asymmetry market." A professional pointed out that as the car rolls into its homes with its four wheels, the troubles of vehicle maintenance are closely followed by many car owners. The headache is far worse than the broken one. It is so easy to repair it. The asymmetry of information in this market is too serious. Undoubtedly, most consumers are vulnerable groups. According to the reporter's understanding, the only way to recover from bad repairs, prolonged working hours, and fussing on accessories is the method used by many auto repair shops. Driving a car may not necessarily repair the car. If the car breaks down, it will save you worry when you drive to the factory map. However, the lion's opening is often encountered in a garage. Many car owners' reflections are much more frequent than repairs. In the repair process, the repair personnel often say that "this part cannot be used and must be replaced." The replacement parts of the car can be replaced with the next one after repair. Some of the replaced batteries, tires, and other components have been refurbished and become the new products of the repair shop, and will be sold as new parts and components. Extending man-hours is also a practice of maintenance workers. Repairs that can be done in an hour or two will often find problems in the car, and sometimes even deliberately destroy some places, and then tell the owner to repair it here. Most car owners naturally have no objection. Since “professionals†all say that there are problems, then it will be repaired again, and this will increase the amount of working hours. "No way, the car is in their hands, they do not understand repair, as if it is to spend money to eliminate disasters." A lady surnamed Wang looked very helpless. The chaos in the accessories market has become more than just a car owner. The head of an insurance company revealed to reporters that due to the proliferation of counterfeit and inferior products in the accessories market and too many false reports, the insurer’s insured amount has also risen a lot. Many of these data are not true. According to experts from the Bank of China, currently every type of automobile on the market generally has several kinds of spare parts, including loading parts, factory parts, manufacturer-specified matching parts, market matching parts and non-matching parts. There are tens of thousands of spare parts on a car. It is impossible for car manufacturers to produce every kind of product. A large number of supporting manufacturers should be shipped out, which will result in a mixed situation in the accessories market. 4S shop maintenance price is too high The current combination of 4S shop selling cars and car repair has been widely questioned, the main reason is the high maintenance costs in the 4S shop. According to a Kaisai European woman, although the quality of the accessories of the 4S store is guaranteed, she is still more willing to choose other maintenance points to repair the car. “Little touches, small repairs, and small repairs are too much in daily life. If you go to the 4S shop, the cost will not be able to bear." Why is the maintenance cost of 4S shop so high? It is reported that 4S shop's "four in one" approach includes vehicle sales, maintenance services, parts supply, information feedback. This car service originated in Europe, in accordance with this model, 4S shop maintenance department can only repair the car for the shop, now the auto market is weak, vehicle sales volume reduction, profit compression, after-sales maintenance only for the maintenance of the shop can get how much benefit? According to reports, if the 4S shop maintenance department wants to maintain normal operation, the monthly maintenance volume must reach more than 1,000 vehicles. However, due to a series of reasons that the maintenance department can only repair the models of the vehicles it sells, and the maintenance costs are high, it cannot achieve this. According to figures, most dealers have only 200 to 300 vehicles per month. The small amount of dealer maintenance leads to rising costs for personnel, etc. The maintenance price will inevitably increase and the cost will naturally be passed on to consumers. The reporter learned that the origin of the “four-in-one†model of the 4S store has been adopted by various countries in Europe to “open up the form of car salesâ€, to redesign marketing forms adapted to the new environment, and to completely separate sales and maintenance. It is true that people live and talk about whether or not auto manufacturers should change their thinking and think about how to get consumers to buy a car without worrying about what they are looking for. Perfecting the law is imminent At present, the automobile repair industry presents such characteristics as: late start, low starting point, chaotic competition, and weak management. Insiders pointed out that such a market urgently needs the guidance and regulation of the government. “The purpose of the solicitation of opinions and the final related regulations is to more standardize and improve the automobile maintenance market.†The senior director of the Publicity Department of the Ministry of Communications revealed to reporters: “Unlike the introduction of previous industry regulations, this time Before making a decision, the public will be invited to solicit opinions from the general public. Anybody can express their own opinions and suggestions on the "opinion", which is more conducive to the transportation department to make it more realistic and reflect the people's sentiment when formulating regulations." Beijing Municipality has issued the Opinions on Accelerating the Development of Chain Management, and has explicitly proposed to actively develop chain operations in the area of ​​auto parts and maintenance. In 2002, China’s first regional “Automobile After-sales Service Specification†was born in Shenzhen. It can be seen that the relevant national authorities are gradually rectifying and standardizing the automobile maintenance market in terms of laws and regulations. This is also a general trend, because the quality of car repair is not only an economic issue, it is also closely related to the daily traffic safety, and the people's lives and property. (Chen Wenjia)
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