The normal parts are replaced for no reason At present, there are 5181 auto repair business households registered in Shanghai, and the turnover has reached 1.468 billion yuan, which is unavoidable. In the first half of this year, complaints about the auto repair industry have exceeded the sum of last year. To this end, the reporter and the Oriental Television "Eastern TV wide-angle" column, with the assistance of the Shanghai Automobile Maintenance Management Office, conducted an unannounced visit to the Shanghai auto repair market, personally experience how the "black hand" is "hacker". Preliminary preparations: We selected a Poussin age of nearly 10 years. After a “medical examination†by a professional technician, all indicators were normal. Then "designed" a glitch - the temperature control switch wiring was removed, so that air conditioning can not work. This minor problem is solved very well. "A survey will help you know what you're doing." Field Record: Ruihao limousine maintenance company No. 1885 Caobao Road, after inspection and maintenance personnel quickly found a problem, he told the reporter: "The temperature control switch is broken, change. It took about half an hour to dismantle..." Also said that there are no spare parts in the factory, so you have to pick it up. The pick-up took half an hour and the installation took half an hour. Offer price does not seem high: 150 yuan - including 65 yuan labor costs and 85 yuan temperature control switch. Expert comment: After leaving home, we drove the car to a Volkswagen 4S store. The test results showed that the temperature control switch that was replaced was good. The general manager Chen Yunfu told us that this fault does not involve materials, and the testing process is at most half a man-hour. Even if the 4S shop has a relatively high unit price for working hours, it only costs 16 yuan. There are nearly 10 times the difference between $150 and $16. This knife is not too light. On-site law enforcement: Accompanied by law enforcement officers of the Shanghai Automotive Maintenance Management Department, we returned to Ruihao Car Repair Company. Who knows the small boss eloquently remarked: "I have never found a customer more than 100 yuan in Shanghai for more than a dozen things but also to complain ... ..." meaning under the words "to close you more than 100 yuan, it is polite, how can you call hackers? "It seems that over the past 10 years, there have been no known how many customers have paid for this. Without ticketing, the pre-preparation of white strips: The Poussin, which was replaced with a brand new thermostat, was secretly unplugged by the temperature control switch. The same problem, in different repair shops, do not know what will come up with different flowers? Field Record: We drove the car to a nearby Xingde Senior Service Center. The maintenance personnel also touched off the wire in a few minutes, but then he helped us add Freon and replace the damaged relay. It also repeatedly stressed that the relay was aging and could not be used, and continued use may even cause an explosion. . In the same way, the maintenance staff also took spare parts to go elsewhere. It took about 40 minutes to complete all the additions and replacements. The quotation was 200 yuan, and the price of the relay was 80 yuan. We asked if we could offer something more. He said “If you don’t need an invoice, you can still make it cheaper.†After bargaining, we finally paid 180 yuan and accepted a white bar he wrote. Expert commentary: Is the relay worth 80 yuan? Volkswagen's 4S store general manager Chen Yunfu told reporters that according to current regulations of the Shanghai auto repair industry, maintenance companies can only earn the difference between the sales and purchase price of equipment, and this company's rated import and export price difference is 25%. The purchase price of the relay should be 64 yuan. In fact, the price of this high-speed relay is 11 yuan and 9 cents—64 yuan and 11 yuan and 9 cents, which is a difference of more than 5 times. In addition, it is also illegal to collect tax payments without issuing invoices. On-site law enforcement: Accompanied by law enforcement officers of the Shanghai Automotive Maintenance Management Department, we once again returned to the Xingde Senior Service Center. The attitude of the small boss who admits his mistake is rather good. He has scolded the maintenance worker he handled and said that he must strengthen the management after he has become weak. I hope he can say it. Should not be charged for the detection of pre-preparation: the next reporter then transferred to the 2000-type sedans, the problem with this car is the ABS alarm light is off. Field Record: We drove into the Tonghao Auto Repair Factory on Wuzhong Road. The maintenance workers asked the general situation and said they needed a computer test: “If you check 200 yuan, there is something wrong with it. You will need to make another calculation.†The repair shop did not have computer testing equipment. The workers got in our car and brought us. Go to another factory. Saying it was "very close, it took a turn," and we turned 10 minutes and turned 6 or 7 corners. After testing, he advised us to replace the ABS sensor on the left front wheel. Fortunately, after returning to Tonghao Auto Repair Factory, after careful maintenance and adjustments by maintenance personnel, the ABS warning light finally turned off and the sensor did not need to be changed. The repairman was also very "well-intentioned" to help us to eliminate the labor cost and only charge a cleaning liquid material fee of RMB 20. Of course, the 200 yuan computer inspection fee is inevitable. Expert comment: This time we are not spared from "black hand"? Don't be happy too early. Volkswagen's 4S shop general manager Chen Yunfu told reporters that in fact, only need to adjust the position of the ABS sensor slightly, it can be. According to the time comparison table published by the Shanghai Automobile Maintenance Management Office, at most half of the hours, according to the 32-hour-one-hour calculation of the 4S shop, it should receive 16 yuan. In addition, the management personnel of the Shanghai Maintenance Management Office also told us that, in accordance with the regulations, if the owner selects the same repair shop after the computer inspection, the repair shop should only receive the actual maintenance costs and no longer collect computer testing fees. If the owner completes the computer test and then goes to another repair shop to repair the car, the owner should pay the computer test fee to the previous repair shop. The original intention of this provision is to protect the interests of the repair factory, but it is used by some illegal repair factories to deceive consumers. It is really annoying. Why is not the dark curtain of the dark industry auto industry why so hard to ban it? The reporter interviewed a few random owners and found that almost all vehicle owners chose to go to the 4S shop to enjoy the service within the warranty period of the vehicle. However, once the warranty period expired, they absolutely needed to “buy†themselves. Most car owners, especially The owner of an economical car often pays attention to a repair shop outside the 4S shop. Why did you abandon a professional brand to repair 4S stores and choose an auto repair shop that does not seem to be so authentic? The key issue is also the price. In general, parts and accessories in the 4S shop are higher than the repair shop. One of Mr. Yang from Jetta said: “If it’s a minor illness, I’m still willing to go to a small shop for repairs. It’s just a small problem. It's all handled similarly. Since the price of a small shop is cheaper and more reasonable, of course, I cannot make more money to the 4S shop. Of course, the premise is that it cannot affect safety. For a salaried worker like me, it is of course important to benefit.†After all, for most vehicle owners, the cost of car inspections and repairs is often hundreds (some auto repairs An exemption from the factory for a fee of less than $100 is an example. The accumulation of costs is not a decimal. His statement reflects the mentality of most car maintenance consumers. Under this mentality of the owner, the small repair shop and quick repair shop have obtained their own living space, which is complementary to the 4S shop. This phenomenon is reasonable. The problem is that these small repair shops are mixed, and if the car owner chooses to be careful, they are likely to “take medicineâ€. Judging from the problems discovered by reporters during unannounced visits, the "black sheep" in the automobile maintenance industry mainly use the weaknesses of the lack of professional knowledge of ordinary consumers, either exaggerating the failures or making false reports on prices, which results in a substantial increase in repair costs and real prices. Five or even ten times. From the management point of view, the biggest difficulty in remediation of these roadside stalls is "high enforcement costs and low illegal costs." Each time the Shanghai Auto Repair Office has implemented a lawless rehabilitative booth, it must combine public security, industry and commerce, and urban management. Several major departments, and 5181 companies all need to do so to law enforcement, it is obviously impossible. In fact, there are more roadside and small plants that are unlicensed stalls and cannot be incorporated into the computer monitoring system. On the other hand, the current legal system is still incomplete. In the "Road Transport Regulations" that began on July 1 this year, penalties for violations of the auto repair industry were not clear and meticulous, which also made it difficult for law enforcement. Liu Zheng, director of the auto repair management department, said that this regulation "determines our law enforcement theme, licensing behavior, and legal responsibility. But there is a process of legislation, and law enforcement also has a process. Legislation is difficult, but in a sense it is even more difficult to enforce law. "The implementation of the "Law of Administrative Licensing" has also made it impossible for administrative departments to implement the computer supervision system that they believe is feasible - because they cannot rely on it and therefore cannot be administrative. Expert advice Tips: 1. In the event of a breakdown, call a friend and ask a knowledgeable friend before you finish the car. Have a general understanding of the problem. 2. Some regulations on the maintenance industry should be known, such as testing fees, working hours, and the price difference between sales and sales. The more you know, the less likely you are to be pitted. 3. If the repair shop detects a malfunction that is beyond the fault you are talking about (most likely the next set), you can think of ways to refuse repairs. 4, remember the complaint phone, and repeatedly remind each other, if you think the price is not reasonable, you will call the complaint phone.
How many black “black†hands are after auto repair?
The normal parts are replaced for no reason At present, there are 5181 auto repair business households registered in Shanghai, and the turnover has reached 1.468 billion yuan, which is unavoidable. In the first half of this year, complaints about the auto repair industry have exceeded the sum of last year. To this end, the reporter and the Oriental Television "Eastern TV wide-angle" column, with the assistance of the Shanghai Automobile Maintenance Management Office, conducted an unannounced visit to the Shanghai auto repair market, personally experience how the "black hand" is "hacker". Preliminary preparations: We selected a Poussin age of nearly 10 years. After a “medical examination†by a professional technician, all indicators were normal. Then "designed" a glitch - the temperature control switch wiring was removed, so that air conditioning can not work. This minor problem is solved very well. "A survey will help you know what you're doing." Field Record: Ruihao limousine maintenance company No. 1885 Caobao Road, after inspection and maintenance personnel quickly found a problem, he told the reporter: "The temperature control switch is broken, change. It took about half an hour to dismantle..." Also said that there are no spare parts in the factory, so you have to pick it up. The pick-up took half an hour and the installation took half an hour. Offer price does not seem high: 150 yuan - including 65 yuan labor costs and 85 yuan temperature control switch. Expert comment: After leaving home, we drove the car to a Volkswagen 4S store. The test results showed that the temperature control switch that was replaced was good. The general manager Chen Yunfu told us that this fault does not involve materials, and the testing process is at most half a man-hour. Even if the 4S shop has a relatively high unit price for working hours, it only costs 16 yuan. There are nearly 10 times the difference between $150 and $16. This knife is not too light. On-site law enforcement: Accompanied by law enforcement officers of the Shanghai Automotive Maintenance Management Department, we returned to Ruihao Car Repair Company. Who knows the small boss eloquently remarked: "I have never found a customer more than 100 yuan in Shanghai for more than a dozen things but also to complain ... ..." meaning under the words "to close you more than 100 yuan, it is polite, how can you call hackers? "It seems that over the past 10 years, there have been no known how many customers have paid for this. Without ticketing, the pre-preparation of white strips: The Poussin, which was replaced with a brand new thermostat, was secretly unplugged by the temperature control switch. The same problem, in different repair shops, do not know what will come up with different flowers? Field Record: We drove the car to a nearby Xingde Senior Service Center. The maintenance personnel also touched off the wire in a few minutes, but then he helped us add Freon and replace the damaged relay. It also repeatedly stressed that the relay was aging and could not be used, and continued use may even cause an explosion. . In the same way, the maintenance staff also took spare parts to go elsewhere. It took about 40 minutes to complete all the additions and replacements. The quotation was 200 yuan, and the price of the relay was 80 yuan. We asked if we could offer something more. He said “If you don’t need an invoice, you can still make it cheaper.†After bargaining, we finally paid 180 yuan and accepted a white bar he wrote. Expert commentary: Is the relay worth 80 yuan? Volkswagen's 4S store general manager Chen Yunfu told reporters that according to current regulations of the Shanghai auto repair industry, maintenance companies can only earn the difference between the sales and purchase price of equipment, and this company's rated import and export price difference is 25%. The purchase price of the relay should be 64 yuan. In fact, the price of this high-speed relay is 11 yuan and 9 cents—64 yuan and 11 yuan and 9 cents, which is a difference of more than 5 times. In addition, it is also illegal to collect tax payments without issuing invoices. On-site law enforcement: Accompanied by law enforcement officers of the Shanghai Automotive Maintenance Management Department, we once again returned to the Xingde Senior Service Center. The attitude of the small boss who admits his mistake is rather good. He has scolded the maintenance worker he handled and said that he must strengthen the management after he has become weak. I hope he can say it. Should not be charged for the detection of pre-preparation: the next reporter then transferred to the 2000-type sedans, the problem with this car is the ABS alarm light is off. Field Record: We drove into the Tonghao Auto Repair Factory on Wuzhong Road. The maintenance workers asked the general situation and said they needed a computer test: “If you check 200 yuan, there is something wrong with it. You will need to make another calculation.†The repair shop did not have computer testing equipment. The workers got in our car and brought us. Go to another factory. Saying it was "very close, it took a turn," and we turned 10 minutes and turned 6 or 7 corners. After testing, he advised us to replace the ABS sensor on the left front wheel. Fortunately, after returning to Tonghao Auto Repair Factory, after careful maintenance and adjustments by maintenance personnel, the ABS warning light finally turned off and the sensor did not need to be changed. The repairman was also very "well-intentioned" to help us to eliminate the labor cost and only charge a cleaning liquid material fee of RMB 20. Of course, the 200 yuan computer inspection fee is inevitable. Expert comment: This time we are not spared from "black hand"? Don't be happy too early. Volkswagen's 4S shop general manager Chen Yunfu told reporters that in fact, only need to adjust the position of the ABS sensor slightly, it can be. According to the time comparison table published by the Shanghai Automobile Maintenance Management Office, at most half of the hours, according to the 32-hour-one-hour calculation of the 4S shop, it should receive 16 yuan. In addition, the management personnel of the Shanghai Maintenance Management Office also told us that, in accordance with the regulations, if the owner selects the same repair shop after the computer inspection, the repair shop should only receive the actual maintenance costs and no longer collect computer testing fees. If the owner completes the computer test and then goes to another repair shop to repair the car, the owner should pay the computer test fee to the previous repair shop. The original intention of this provision is to protect the interests of the repair factory, but it is used by some illegal repair factories to deceive consumers. It is really annoying. Why is not the dark curtain of the dark industry auto industry why so hard to ban it? The reporter interviewed a few random owners and found that almost all vehicle owners chose to go to the 4S shop to enjoy the service within the warranty period of the vehicle. However, once the warranty period expired, they absolutely needed to “buy†themselves. Most car owners, especially The owner of an economical car often pays attention to a repair shop outside the 4S shop. Why did you abandon a professional brand to repair 4S stores and choose an auto repair shop that does not seem to be so authentic? The key issue is also the price. In general, parts and accessories in the 4S shop are higher than the repair shop. One of Mr. Yang from Jetta said: “If it’s a minor illness, I’m still willing to go to a small shop for repairs. It’s just a small problem. It's all handled similarly. Since the price of a small shop is cheaper and more reasonable, of course, I cannot make more money to the 4S shop. Of course, the premise is that it cannot affect safety. For a salaried worker like me, it is of course important to benefit.†After all, for most vehicle owners, the cost of car inspections and repairs is often hundreds (some auto repairs An exemption from the factory for a fee of less than $100 is an example. The accumulation of costs is not a decimal. His statement reflects the mentality of most car maintenance consumers. Under this mentality of the owner, the small repair shop and quick repair shop have obtained their own living space, which is complementary to the 4S shop. This phenomenon is reasonable. The problem is that these small repair shops are mixed, and if the car owner chooses to be careful, they are likely to “take medicineâ€. Judging from the problems discovered by reporters during unannounced visits, the "black sheep" in the automobile maintenance industry mainly use the weaknesses of the lack of professional knowledge of ordinary consumers, either exaggerating the failures or making false reports on prices, which results in a substantial increase in repair costs and real prices. Five or even ten times. From the management point of view, the biggest difficulty in remediation of these roadside stalls is "high enforcement costs and low illegal costs." Each time the Shanghai Auto Repair Office has implemented a lawless rehabilitative booth, it must combine public security, industry and commerce, and urban management. Several major departments, and 5181 companies all need to do so to law enforcement, it is obviously impossible. In fact, there are more roadside and small plants that are unlicensed stalls and cannot be incorporated into the computer monitoring system. On the other hand, the current legal system is still incomplete. In the "Road Transport Regulations" that began on July 1 this year, penalties for violations of the auto repair industry were not clear and meticulous, which also made it difficult for law enforcement. Liu Zheng, director of the auto repair management department, said that this regulation "determines our law enforcement theme, licensing behavior, and legal responsibility. But there is a process of legislation, and law enforcement also has a process. Legislation is difficult, but in a sense it is even more difficult to enforce law. "The implementation of the "Law of Administrative Licensing" has also made it impossible for administrative departments to implement the computer supervision system that they believe is feasible - because they cannot rely on it and therefore cannot be administrative. Expert advice Tips: 1. In the event of a breakdown, call a friend and ask a knowledgeable friend before you finish the car. Have a general understanding of the problem. 2. Some regulations on the maintenance industry should be known, such as testing fees, working hours, and the price difference between sales and sales. The more you know, the less likely you are to be pitted. 3. If the repair shop detects a malfunction that is beyond the fault you are talking about (most likely the next set), you can think of ways to refuse repairs. 4, remember the complaint phone, and repeatedly remind each other, if you think the price is not reasonable, you will call the complaint phone.