Service responsibility bears the brunt of future
As 2010 is about to pass, in order to sum up experiences and discover shortcomings and to better plan for the new year, Yuchai’s foreign offices have organized service members to organize their work summary and outlook. In mid-December 2010, Shandong Office of Yuchai Sales Co., Ltd. and the Guizhou Office held a concluding meeting of annual service work in Shandong Quancheng and Guiyang, Guizhou. Service station representatives, as well as related personnel of the monopoly and lubricant system attended the meeting. Ma Xiaoxia, general quality engineer of the joint-stock company, Zhang Ting, deputy general manager of the sales company, and Chen Changdao, deputy general manager of the lubricant company attended the service work summary meeting.
Sincere cooperation and advance together
When Zhang Ting took part in the meeting organized by the Guizhou Office, it briefed on the overall sales of the joint-stock companies in 2010 and the sales situation of each section, introduced the 2011 sales tasks and the planning of the "Twelfth Five-Year Plan" and the scale of the "Twelfth Five-Year Plan" to the scale. Each service station made a request. He said that all service stations must establish good faith cooperation with Yuchai and fully understand Yuchai's related policies; they must keep pace with the development of Yuchai and grasp the relevant knowledge of new products and technologies in a timely manner, especially in terms of electronic control capabilities. Learning and training; do a good job in special projects and service guarantees, reduce complaining rates and improve satisfaction.
Guizhou Office Service Work Summary Conference
In 2010, with the efforts of all units, the service satisfaction of the Guizhou Office increased by nearly 2 percentage points year-on-year, and Guiyang Monopoly exceeded the full-year mandate in November and is expected to reach 52 million yuan. Meng Rong, the service manager of Guizhou Office, put forward the working philosophy of “small service and big marketingâ€. He said: “Third-point repairs and seven-point repairs should focus on relying on services to stimulate sales. This is the key to making breakthroughs in 2011 work. In 2011, the Guizhou Office will list its annual work priorities by further reducing the dispatch rate, strengthening the ability of electronically controlled maintenance, improving customer satisfaction, and completing the entry target.
Sharing responsibility for success in the future
Shandong Office’s service summary conference takes the theme of “sharing history, carrying responsibility, and winning the futureâ€. The meeting stressed the need to strengthen responsibilities, enhance awareness of active service, innovate business ideas and concepts, and grasp the direction of future market development. The conference called on the service station to focus on key brands and keep up with Yuchai to seek common development.
Shandong Office Service Work Summary Conference
Liu Ming, director of the office, said that he will increase investment in manpower and increase his ability to control the terminal market. Yuchai will be closer to the service station, close to the terminal, and join hands to do a good job in the regional market. With Yuchai's heavy machine development as an opportunity, it will guide more service stations to find a new location, a new starting point, and create new performance.
At present, the production capacity of Yuchai Heavy Machinery has reached 200,000 units/year. Combining the company's business focus with the characteristics of the regional market, Shandong Office conducted a comprehensive introduction and publicity at the service summary conference for the current development status of Yuchai Heavy Machinery in Shandong and the platform for the heavy machine. Shandong regional key service stations also reported on the current heavy machine market and Yuchai’s heavy machine performance in the region and introduced the market conditions in their respective regions. Xu Liwen, head of Jinan Fuhualong, reviewed the good cooperation with Yuchai for many years. In the face of the development of Yuchai’s heavy machinery development, he took the initiative to assume more and greater responsibilities and realize the brilliance of Yuchai’s heavy machinery.
Ma Xiaoxia, Quality Specialist of Yuchai’s Quality Department, attended the Shandong Office’s service summary meeting. Ma Xiaoxia briefed the participants on Yuchai’s 2010 operating performance and 2011 development goals.
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